Accident Management

Accidents do happen. But they don’t have to disrupt your business. Our full-service fleet accident management program is designed to minimize downtime and reduce the financial impact on your bottom line. We cover all the bases – 24/7 driver assistance, damage evaluation, repair management, salvage sales, and subrogation.

Professional accident management services to minimize your loss costs.

Fleet accident services save money, get drivers back on the road and help you monitor the full repair process.

Our accident management program reduces operational costs and shortens the time your vehicles are out of service. Our program optimizes the repair process and integrates the FNOL (first notice of loss) data throughout the repair, subrogation, and driver safety systems for intelligent decision making. Fleet managers can monitor the entire repair process, with all data and claim details visible via Element's Xcelerate/ClaimsLink client portal.

Detailed Transparency

Get a granular view of claims when you want. With full transparency of claim notes, documents, and detailed repair status on every claim, information is right at your fingertips.

First Notice of Loss and Repair Management

The management of a claim from the FNOL to the repair and return of your vehicle can significantly impact downtime. Our streamlined process includes:

Driver Assistance: When your driver calls us after an accident, our dedicated support team moves into action, handling all accident-related needs such as emergency assistance, vehicle towing, data capture, repair assistance and interim rental.
Photo-Driven Claims: For lower damage accidents, drivers can snap photos of vehicle damage immediately after an accident. Our repair network then reviews these photos and prepares estimates remotely, saving time and avoiding unnecessary shop visits.
Automated Workflows: Leveraging our advanced platforms, we automate communication points to speed up the repair process, reducing downtime and enhancing productivity.
Expert Oversight: Our team of in-house ASE-certified and ICAR-trained certified accident adjusters review, negotiate and make recommendations on vehicle repairs to ensure your vehicles are getting the right repairs at the best price.
Repair Management: Our accident repair experts manage all the details and documentation from repair shop assignments and approvals, minimizing the repair cycle time for your fleet.
Seamless Rentals: Our integration with rental car providers keeps your rental expenses to a minimum, streamlining the process from accident to vehicle replacement.

Extensive Repair Network

Having vehicles across the country means needing a network of shops that provide national coverage. Our network includes over 3,000 repair facilities across the U.S., Canada, and Puerto Rico, with capabilities of performing quality repairs on:

Cars & Light Duty Trucks
Medium & Heavy-Duty Trucks
Electric Vehicles

We rate our repair network using a balanced scorecard based on criteria such as accuracy of estimates, cost deviation, repair completion cycle time, and customer satisfaction. This ensures high-quality repairs, controlled costs, and efficient service.

Vehicle on side of road after an accident

Salvage Sales

When a vehicle is beyond repair, we ensure you get the best return through our specialized salvage remarketing approach. From a cultivated network of buyers, to minimizing selling costs, and swift vehicle settlements, Element’s salvage sales net you the best return.

Our salvage network consists of over 150 targeted salvage buyers who want your damaged vehicles as their first choice. Direct bidding eliminates auction selling fees.
Where possible, winning bidders pick up your vehicles from the shop where it is located, eliminating additional transportation fees.
On average, our clients receive sale proceeds in less than 15 days, enabling them to retire assets from their books in a timely manner and avoid reoccurring fees.

Subrogation

Our Loss Recovery program starts the subrogation process before repairs are complete, aiming to return recovered dollars to you swiftly. We pursue more cost components for more claims than the average provider, ensuring you get the maximum return on your loss. Your advantage with Element includes:

Best-in-class recovery: On average, the insurance industry pursues only 3% of comparative negligence claims. Element pursues 100% of these claims, were permitted by state regulation.
Pursuit of low dollar claims: Element pursues recovery on low dollar claims, which represents the largest volume of claims and a significant recovery opportunity for you.
Expedited at-fault identification: By starting early at the creation of the FNOL, we gather information quickly and consult with your insurance carrier to identify 3^rd party liability. Data we examine includes:
- Police reports
- Damage to the fleet vehicle
- Statements gathered by our FNOL call center
- Public data sets, such as local weather reports
- Accident reconstruction data available through our mobile solution, DriverCare CoPilot™
- Telematics data
- Dashcam footage and data
Support for legal action: When considering taking legal action against a third party, we provide documentation of the third party’s assets to assist in your decision. Should you pursue the case with an attorney, we provide a fully documented case to aid in the process.

Client success story

Situation

A communications company faced increasing repair costs. Their previous provider offered minimal oversight and as a result repairs outside of policy were being completed, and overall costs were rising each year.

Solution

Moving to Element allowed the client to leverage the expertise of our in-house vehicle appraiser team. Each estimate was reviewed and revised as needed in accordance with the client’s specific parameters.

Impact

Our client experienced an 11.9% reduction in their repair spend. $10.2M was saved over three years. The repair cycle time was reduced from 12 days to 8.5 days.

Accident management overview

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